JD.com said its 2026 Singles’ Day campaign sold more than 50 million AI products and generated more than 300 million service orders by 11:59 p.m. on November 11. Customers participating in JD.com’s Singles’ Day campaign for the first time ordered an average of six items, according to figures reported by IT Home on November 12.
JD.com said JoyInside had recorded more than 70 million interactions by the same deadline. During the campaign, peak daily active users of its JoyAI app exceeded five times the usual level, while consultation orders for its AI doctor, Dawei, grew more than fivefold year over year.
Across the full campaign, the combined transaction value of AI PCs, AI workstations, AI cameras, AI glasses and AI recording devices grew by more than 100% year over year. Searches for “Token” rose more than 13-fold from the previous period, and sales of large-model token packages on JD.com rose more than tenfold from the previous period.
JD.com also reported that more than 2,000 home-appliance and home-furnishing brands recorded 100% year-over-year growth in transaction value. Haier, Midea, Hisense, TCL, Gree, Xiaomi and Roborock were among the brands whose transaction value exceeded 1 billion yuan each.
At JD.com’s physical retail locations, 34 JD MALL stores, more than 200 JD Electronics city flagship stores and nearly 18,000 appliance and home-furnishing specialty stores received more than 13.4 million visits combined. Among services, moving-service orders rose nearly 300% year over year, while auto-maintenance orders rose 167% year over year.
Original report: IT Home.